Guides for school parents
Clear, independent answers to the everyday admin of school life: the payment apps, the parent portals, the term dates and the bits no one explains. Written for parents, never for the software companies.
- ParentPay for parents, explainedA plain-English guide to ParentPay for parents: what it is, how to activate your account with the codes from school, adding your child and paying.Read guide
- Is ParentPay down? What to checkParentPay not loading or not letting you log in? How to tell a real outage from a login or browser problem, and what to do about any payment deadline.Read guide
- ParentPay with more than one childHow to manage several children on one ParentPay login: adding a second child, children at different schools, merging accounts and keeping it all straight.Read guide
- ParentPay refunds and withdrawalsHow ParentPay refunds work: getting dinner money or a cancelled trip back, withdrawing your Parent Account balance to your bank, and who to ask.Read guide
- Does ParentPay have an app?Is there a ParentPay app for parents? The short answer is no. Here is how to use ParentPay on your phone and add it to your home screen like an app.Read guide
- How do you subscribe to your school's SOCS calendar?How to find your school's SOCS calendar feed and subscribe to it on iPhone, Android, Google Calendar and Outlook, and what to do when the calendar stops updating.Read guide
- What is My School Portal?My School Portal is the parent portal schools buy from The Access Group: calendar, reports, invoices, forms and messages in one place. What is in it, how to log in, and what it does not do.Read guide
One Cyril for the whole family
One subscription covers up to five adults: parents, grandparents, nanny or au pair. Everyone sees the same plan.
